Last updated: 01 July 2025
This Shipping Policy outlines how and when your digital products will be delivered, the methods of access, response timeframes, and customer responsibilities. As Gerridene Berg operates primarily as a digital content creator, speaker, and transformational coach, this policy has been developed in line with South African laws, including the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).
This document applies to all orders made through our website at www.gerrideneberg.com or via direct invoice.
At present, all products sold through our platform are digital goods unless otherwise stated. These include:
E-books and devotionals
Digital guides and printables
Audio content and podcast archives
Video or workshop replays
Online course materials
Coaching session links and documents
As such, there is no physical shipping involved for most purchases, and delivery occurs via email or account access.
Upon successful payment, digital products are typically delivered automatically to the email address provided at checkout. Delivery includes:
A download link,
A confirmation of your purchase, and
Any relevant notes or usage instructions.
Emails will be sent from info@gerrideneberg.com or via a third-party system such as MailPoet or WooCommerce Notifications.
Important: Please ensure your email address is entered correctly. We cannot be held liable for delivery failures due to typos or inbox issues on the client’s side.
Some products may also be delivered via:
A dedicated download page after checkout
A secure member portal or hidden product page
In such cases, access links will be provided directly after successful payment or in your email receipt.
For large resources such as bundled devotionals or audio/video material, a private download link via Google Drive or Dropbox will be emailed within 24–48 hours of purchase.
Unless otherwise stated:
Instant download products are delivered within 5 minutes to 15 minutes.
Manual fulfilment products (e.g., bundled items, bonus files) are sent within 24–48 business hours.
Coaching session materials or onboarding kits may be sent within 2–3 working days after booking confirmation.
If you have not received your download email within 1 hour, please:
Check your Spam/Junk/Promotions folder
Search your inbox for “Gerridene Berg” or the product name
Contact us at info@gerrideneberg.com
For digital programmes, group coaching, or discovery calls:
You will receive a calendar invitation, Zoom link, or access information at least 24 hours before the event or session.
If the session is recorded and made available, you will receive the replay link via email.
If your session or programme includes pre-reading or downloadable workbooks, these will be shared via:
Welcome email after sign-up
Follow-up email 24 hours before your session
We are committed to ensuring timely delivery of all digital content. However, the following may affect the promptness of delivery:
Email filtering by your service provider (Gmail, Yahoo, etc.)
Full inboxes or low storage
Incorrect email address provided
Server delays or system issues
If your purchase is not received within 24 hours, and the issue does not lie with your inbox settings, please contact us immediately.
All delivery issues must be reported within 7 days of purchase to qualify for manual re-delivery or replacement.
You may request a resend of your digital file up to 3 times per order. After this point, the system may flag the request as suspicious, and you may be required to verify your identity and payment.
You can request a resend by emailing:
Subject line: RESEND ORDER – [Product Name]
Please include:
Full name
Email used at checkout
Order date
Product purchased
After booking a coaching session (whether free or paid), you will receive:
A confirmation email with your session time
A calendar invite
Instructions on how to prepare
A Zoom or WhatsApp call link
It is your responsibility to:
Save the session date
Attend the session on time
Ensure your email and contact number are correct
If you do not receive confirmation within 24 hours of payment, email info@gerrideneberg.com.
Certain product deliveries may rely on platforms such as:
Paystack
WooCommerce
MailPoet
Dropbox / Google Drive
ConvertKit or Flodesk (in future)
While we strive to maintain control over all content delivery, issues related to third-party platforms (e.g., downtime or spam filters) are not fully under our control. However, we will assist wherever possible to ensure access is restored or alternatives are provided.
All digital products are provided in formats that are compatible with most devices:
PDF (for e-books and workbooks)
MP3 or MP4 (for audio/video content)
Zoom or Google Meet (for live coaching)
We do not provide technical support for individual device settings, but we will assist with general troubleshooting to the best of our ability.
Ensure you have the following:
Stable internet connection
PDF reader (Adobe Reader or Preview)
Device with sound output for video/audio files
Gerridene Berg does not currently offer any physical product deliveries or courier shipping. All content is distributed digitally via secure and encrypted platforms. If this changes in future, a separate Physical Shipping Policy will be introduced.
All digital products are available to international customers. We welcome orders from clients in the UK, USA, Europe, and beyond.
Please ensure your email service provider is not region-restricted or blocking content. If you reside outside South Africa and face access issues, contact us for a manual download link.
All prices listed on our site are in South African Rand (ZAR) by default. If you’re browsing internationally:
Currency conversion may be done automatically at checkout by Paystack.
All invoices are issued in ZAR unless otherwise requested.
Note: Currency exchange fees from your bank or card provider are not controlled by us.
You will receive an automated payment receipt via:
Paystack (if paid via card or EFT)
Our WooCommerce platform
Email from info@gerrideneberg.com
Please retain your receipt for verification or tax purposes.
If you accidentally purchased a duplicate product or chose the wrong item, please:
Contact us within 48 hours
Do not download or access the product
Clearly explain the issue in your email
If the product has already been accessed, our Cancellation Policy and Refund Policy will apply.
From time to time, Gerridene may offer:
Pre-order specials
Bundle deals
Subscriber-only discounts
Pre-ordered products will be delivered by the promised release date. If any delay occurs, we will inform all customers via email and provide an updated delivery timeline.
When signing up for our newsletter or subscribing to our platform, you may receive a free digital gift (e.g., e-book, devotional, or mini course). These items are sent to your inbox automatically or via a confirmation link.
If you do not receive your free item within 30 minutes of signing up, please check:
Spam/Promotions folder
Email spelling
Confirmation click (some free gifts are sent after confirmation only)
Contact us if you experience delivery issues.
Should you have any questions regarding the delivery of your product, need assistance, or want to confirm whether your product was sent, please contact us.
Contact Information:
Email: info@gerrideneberg.com
WhatsApp: +27 72 450 2725
Website: www.gerrideneberg.com
This Shipping Policy shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Any disputes will be handled by the appropriate courts within South African jurisdiction.
We reserve the right to amend or update this policy at any time. Any changes will be reflected on this page and, where necessary, communicated to customers via email.
