Effective Date: 01 July 2025
Business Name: Gerridene Berg – Transformation Coach & Speaker
Website: www.gerrideneberg.com
Email: info@gerrideneberg.com
Phone: +27 72 450 2725
This Refund and Return Policy outlines the rights of the consumer and the obligations of Gerridene Berg with regard to refunds, returns, cancellations, and disputes, in accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa. It is our aim to be as transparent as possible and to handle every query with care, compassion, and legal compliance.
By purchasing any digital products, enrolling in a coaching programme, or making use of any online services provided by Gerridene Berg, you accept and agree to this policy. If you have any concerns or queries regarding this policy, please contact us at info@gerrideneberg.com.
This policy applies to:
All digital products sold through our online store (including but not limited to: e-books, audio materials, downloadable PDFs, faith-based workbooks, and guides)
Online programmes such as “Renewed in Him” and “Abundant Woman”
Coaching services, both group and individual
Payments made via Paystack, direct bank transfer, or credit card
Pre-orders and upcoming digital products or event enrolments
In accordance with the Consumer Protection Act, consumers are entitled to:
Clear disclosure of terms and costs
The right to cancel a fixed-term agreement with notice
Protection against unfair, misleading, or deceptive conduct
Cooling-off periods under specific circumstances
Please note: The CPA does not obligate a business to refund digital goods that have been downloaded or used, as digital content is non-returnable due to its nature.
All digital products are non-refundable once:
The file has been downloaded, accessed, or opened
The purchase confirmation email has been sent with the download link
The content has been viewed or partially consumed
A technical error where you are unable to access the file after multiple attempts and have contacted us for assistance
A duplicate purchase made in error within 48 hours
A product that was incorrectly listed or priced due to a website malfunction
Buyer’s remorse
Change of mind
Accidental purchase after download link is issued
Coaching and challenge programmes such as “Renewed in Him” or “Unshackle Your Thinking” are non-refundable, as they involve immediate access to exclusive content, personal development tools, and digital interaction.
However, we offer a 100% satisfaction promise with the following conditions:
You submit a written refund request with proof of participation and usage (e.g., completed journals, screenshots, emails)
You did not engage with the material
You failed to complete the programme
You expected physical results from a spiritually or emotionally based process
Refunds are requested after 100 days of purchase
Refunds on coaching sessions (1:1 or group) must be requested at least 48 hours prior to the scheduled session.
We encourage all users to contact us directly before initiating a dispute with your bank or payment provider. We aim to resolve any concern amicably.
We reserve the right to block access to our products and services if a dispute is initiated without direct contact first.
If you believe you have been billed incorrectly or charged twice, please email info@gerrideneberg.com within 7 business days of the transaction.
We will:
Investigate the claim
Verify payment details
Issue a full or partial refund where applicable
If a product has been pre-ordered and not yet delivered:
You may cancel your order within 7 days of payment for a full refund
Once the product has been delivered, standard digital product terms apply
Payments made by EFT (Electronic Funds Transfer) or direct deposit require proof of payment to confirm your order. These payments are non-refundable unless:
You cancel the order before the e-book or product has been sent
The product was not delivered within the agreed timeframe
Once your refund is approved:
Please allow 5–10 business days for processing, depending on your bank
Refunds will be made using the same payment method you used to purchase
We are unable to process refunds to third-party accounts.
Refunds may be granted under exceptional personal or pastoral circumstances. Each case will be considered with care and discretion, especially if it involves:
Medical reasons
Financial hardship
Bereavement
Supporting documentation may be requested.
We do not currently allow direct exchanges, but we may offer discounted upgrades if you purchase a product or bundle and would like to add on another service within 7 days.
Please contact us via:
Email: info@gerrideneberg.com
WhatsApp: +27 72 450 2725
Subject Line: Refund Request – [Order Number]
This policy may be updated periodically. Changes will be posted on this page and will take effect immediately. Continued use of the website after such changes constitutes acceptance.
This policy is governed by the laws of the Republic of South Africa. By transacting on our website, you agree that any legal dispute will be resolved under South African law, and that our place of business will serve as the jurisdiction.
We are a ministry-led business. We strive to act with grace, fairness, and integrity. While we operate within legal frameworks, our ultimate goal is to serve women with excellence and Christ-like care.
If you have any questions, feedback, or uncertainties, we welcome open conversation and a willingness to support your needs wherever possible.
